Please read through our frequently asked questions before contacting us directly, in most cases the answers are below.
What is your refund/cancellation/replacement policy?
How do I cancel my order?
Will empowerDX be open for the holidays?
Can I bring my results to my doctor?
Do you ship kits outside of Ireland?
Why do my results say TNP?
Should I tape my empowerDX box shut before mailing?
I forgot to fast before collecting my sample. Can I still send my specimen in?
Can I order more than one kit?
I'm having trouble getting enough blood, what should I do?
Do I need to stop taking supplements or medications before collection?
What if something is missing from my kit?
Is it normal for my finger to be sore or bruised after sample collection?
Will being hydrated help with collection?
Can you ship to PO Boxes?