Privacy Policy

empowerDX Ireland Limited (empowerDX) the ‘Data Controller’ are committed to protecting your privacy and respecting your data privacy rights through our compliance with this policy and GDPR. This privacy policy explains how we collect, use, disclose and protect your personal data when you utilise our services as a customer.

By accessing or using the Website you agree to this privacy policy.

INTRODUCTION

(empowerDX) are an e-commerce service provider that offers a variety of home testing solutions, in which the fulfillment of kit provision, lab testing, analysis and website hosting are ‘processed’ by our third-party affiliates, namely Eurofins Biomnis, Eurofins County Pathology and Full Health Medical.

DATA PROTECTION OFFICER

If you have any questions or concerns about how we process your personal data, please contact us our DPO at support@shop.empowerdx.ie .We will respond to your request in a timely and appropriate manner.

DISCLAIMER: CHILDREN UNDER 18

The Website is not intended for children under 18 years of age. No one under age 18 may provide any information to or on the Website. We do not knowingly collect personal information from children under 18. If you are under 19, do not use or provide any information on the Website or on or through any of its features. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at: empowerDX Ireland Limited  support@shop.empowerdx.ie

INFORMATION WE COLLECT ABOUT YOU

We collect several types of information from and about users via the Website, including information:

• By which you may be personally identified, such as name, postal address, e-mail address, telephone number, or health-related information (“personal information”);
• That is about you but individually does not identify you; and/or
• About your internet connection, the equipment you use to access the Website, and usage details.

We collect this information:

• Directly from you when you provide it to us.
• Automatically as you navigate through the Website.Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies (Matomo).
• From third parties, for example, our business partners.

INFORMATION YOU PROVIDE TO US

The information we collect on or through the Website may include:

• Information that you provide by filling in forms/relevant questionnaires on the Website. This includes information provided at the time of registering to use the Website, purchasing our lab services, posting comments to our blogs and other user contributions, or requesting further services.

Website.

• Records and copies of your correspondence (including email addresses), if you contact us.
• Details of transactions you carry out through the Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through the Website.
• Your search queries on the Website.

INFORMATION WE COLLECT THROUGH AUTOMATIC DATA COLLECTION TECHNOLOGIES

As you navigate through and interact with the Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

Details of your visits to the Website, including traffic data, location data, logs, and other communication data and there sources that you access and use on the Website.

• Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve the Website and to deliver a better and more personalized service, including by enabling us to:

• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize the Website according to your individual interests.
• Speed up your searches.
• Recognize you when you return to the Website.

The technologies we use for this automatic data collection may include:

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of the Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to the Website.

• Web Beacons. Pages of the Website and our emails may contain small electronic files known as web beacons (also referred to as cleargifs, pixel tags, and single-pixel gifs) that permit the Company, for example,to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

HOW WE USE YOUR INFORMATION

We use your personal data for the following purposes:

• To present the Website and its contents to you.
• To provide you with information, products, or services that you request from us.
• To fulfill any other purpose for which you provide it. Provision of Service.
• Conducting clinical research studies in compliance with applicable laws and regulations. (This is utilising anoymised data only).
• Verifying your identify.
• Contacting you about related matters in the provision of services.
• Sharing information with authorised third-party service providers, such as laboratories, research partners, or systems providers as necessary.
• To provide you with notices about your account, including expiration and renewal notices.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including taking payment and providing testing kits.
• To notify you about changes to the Website or any products or services we offer or provide though it.
• To allow you to participate in interactive features on the Website.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

We may also use your information to contact you about goods and services that may be of interest to you. If you do not want us to use your information in this way, please contact  support@shop.empowerdx.ie

DISCLOSURE OF YOUR INFORMATION

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. This includes information which would assist in clinical research, however will be with the provision no individual is identified.

We may disclose personal information that we collect or you provide as described in this privacy policy:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of empowerDX’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by empowerDX about the Website users is among the assets transferred.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

We may also disclose your personal information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our Terms of Use or Terms of Service and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of empowerDX, our customers, or others.

CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

• Tracking Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Website may then be in accessible or not function properly.

YOUR RIGHTS: ACCESSING AND CORRECTING YOUR INFORMATION

You have certain rights with respect to your personal data, including:

• The right to access your personal data and receive a copy of it.
• The right to rectify any inaccurate or incomplete data.
• The right to erase your personal data incertain circumstances, such as when the data is no longer necessary for the purposes which it was collected.
• The right to object to the processing of your personal data.
• The right to restrict the processing of your personal data, in certain circumstances.
• The right to data portability, which allows you to receive your data in a structured, commonly used, and machine-readable format and to transmit it to another controller.

You also have the right to withdraw your consent tothe processing of your personal data at any time. However, with drawing your consent may affect our ability to continue to provide you with our services.

If you wish to apply for any of the above, please contact empowerDX Ireland Limited support@shop.empowerdx.ie .

TRANSFER OF DATA

Your personal data might be transferred to any empowerDX affiliates as required and as necessary for the provision of services. Additionally, personal data may be transferred outside the EEA and only to countries for which:

• the European Commission has issued an adequacy decision (which guarantees that an adequate level of protection of personal data is offered in that country);
• you have given explicit consent.
• or, appropriate safeguards have been provided, such as standard contractual data protection clauses.

We ensure that any third-party service providers with whom we share your data are subject to appropriate data protection obligations.

RETENTION

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected or as required by law. When we no longer require your personal data, we will securely dispose of it in accordance with our data retention and destruction policies.

‍DATA SECURITY

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of the Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may beviewed by any user of the Website.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to the Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

CHANGES TO OUR PRIVACY POLICY

It is our policy to post any changes we make to ourprivacy policy on this page. If we make material changes to how we treat ourusers’ personal information, we will notify you through a notice on the Website home page. The date the privacy policy was last revised is identified at thetop of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting the Website and this privacy policy to check for any changes.

CONTACT INFORMATION

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

empowerDX Ireland Limited support@shop.empowerdx.ie